When property managers hire security officer companies they have a picture in mind of the items their contract security force will look like, but too frequently what they get is not really whatever they pictured. What we have found is the fact that most security guard companies are capable of offering the service that property managers want, but too frequently do not due to a lack of ongoing quality control procedures.
Security guard companies are unlike any vendor which a property manager usually hires. In the event you work with a painter, you will notice whether they are going to do their jobs by looking at the walls. But if you work with a security guard company, how many times could you decide if the guard clients are doing their job including running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. Most of the time they probably are, but you should implement a system of verification and quality control to ensure problems related to the absence of performing these jobs do not begin to occur.
In this article we are going to discuss five (5) easy steps to enhancing your security officer service and achieving what you picture as your ideal security officer force.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified quantity of training before they could begin being employed as security guards. In case your state is just one of these states, ensure your security guard company is compliant.
Should you be in a state in which there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security company and inquire yourself does it seem adequate.
Additionally, is your security guard company performing background and drug screenings on all your guards BEFORE they send these to your property? Should they be, they ought to be offering you verifications. Otherwise, why?
Another excellent approach to screen whether the guard is a good fit to your property is to conduct a quick “interview” to obtain a sense of the guard as well as explain your expectations. This initial conversation can tell you a lot about what you should expect from that guard and it offers you an opportunity to request an alternative guard if you think that it really is necessary.
Assess Guard Training
Although Security Guard Company Tacoma Wa have a very thorough orientation that introduces each guard towards the company itself, most of the time the guard’s orientation to his assigned property is not as complete. We call the orientation for that assigned property “Site Specific Training”. Learn what your website specific training seems like:
• Does it occur at your property?
• Who does the courses?
• How much time is each new officer trained?
• How long does the protection company double bank? (Double banking is the process of obtaining a veteran guard working concurrently since the new guard.)
• How thoroughly are the post orders explained?
Determine the reply to each one of these questions and ensure which they fit with everything you feel is adequate. You need to even consider being placed in on your security guard company’s orientation as well as your site specific training to obtain an awareness of what enters into preparing a guard to operate in your property.
Review Your Guard’s Supervision
Guard supervision is probably the more valuable factors of excellent security guard service. When security companies provide poor supervision, there is certainly insufficient emphasis placed on preventing mistakes, problems, and complaints. Insufficient supervision also removes the chance for the guard to understand and much better understand their duties. In the event the guards are certainly not being supervised, they begin to feel that their work is irrelevant plus they commence to see themselves as less of a part of the security team. When guards do not feel as if a part of your team it typically results in unacceptable practices such as unprofessional behavior, tardiness, as well as theft.
Depending on the structure of your contract, on-site supervisors might not be included. In case your contract will not require on-site supervision, how exactly does your security officer company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, both methods of remote supervision that prove most successful are:
1.Officer Tour Tracking Systems
Should your guards must make rounds of your property, then a system for tracking them while on duty is important. Officer Tour Tracking Systems offer a remote means of monitoring the guards when they are saved to your premises. These tracking systems permit the security officer company to monitor time and log the activity from the guards when they are generating rounds to numerous areas on your property. Most Officer Tour Tracking Systems can generate reports which allow the security guard company to quickly receive an understanding of whether or not the guard is making rounds. The home manager should also be provided with an abridged version of those reports. Manufacturers of the systems include Deggy and Timekeeping Systems, Inc.
In addition to Officer Tour Tracking systems, we have learned that having a system for guards to check on in regularly with the security officer company offers a method of being sure that each guard is safe and alert. With guards check-in regularly with all the security guard company, a minimum of every thirty minutes, guards think that their safety factors important and that being awake and alert is an integral part of their job.
Inspect Your Guards
After hours inspections of your guards will always be great means of finding out exactly what is happening together with your security when you are not there. Over these inspections, ensure that you ask your security guards questions regarding their duties and responsibilities to ensure that they understand their jobs. In fact, we propose owning your guards aptmxc regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by way of a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service targeted at doing exactly that. Remember, when selecting a security consultant make sure that the consultant is not really actually a security guard company. If so, your audit will definitely turn up issues with your existing security guard company.
Meet up with your Security Officer Company Regularly
The fifth and easiest step would be to regularly meet with your security company. Without providing regular feedback to your security guard company, property managers are losing out on opportunities to achieve incremental increases in efficiency. Topics such as tenant feedback, guard attrition, feedback from any remote supervisory systems, as well as any security audits ought to be discussed during these meetings.
For property managers, getting the security which they want may also be just a matter of putting the correct processes in position to ensure that all parties understand what is anticipated. The 5 easy steps that people outline read about several for you to consider. For additional ideas or suggestions, please you can contact us by email or contact a licensed security consultant in the area.